Suggest a Strategy for Nan Fung Group up to 2021 Essay

Suggest a dodging for Nan Fung Group up to 2021 - Essay ExampleStrategy formation Many organizations face pluralism inwardness conflicting objectives from different stakeholders. Usually in that respect is a conflict between sh ar holders, management, employees and customers. However, in NanFung result there is extremely low pluralism..Customers are an active part of the board that governs NanFung along with local pronouncement members. As a result the views and interests of the stakeholders move in the same direction to promote the welfare of the community. When developing strategies, all internal and external factors should be interpreted into account. NanFung housing has major strengths compared to other smaller associations nevertheless when compared to larger associations it lacks consistency in service and customer focus. Although many improvements have been recorded in world-shattering weak areas such as diversity performance and cutting the time taken to let erupt em pty properties there is a lack of initiative on the value for money front. NanFung should focus its scheme on four weak areas customer focus, diversity and equality, value for money and internal processes. Strategy implementation NanFung needs to improve customer focus and make sure it is instilled in every aspect of service. all the same in strong areas such as gas servicing and repair services, the customer centric start out is lacking as appointments have to be made by customers and routine checks are no longish in place. The customers need to be made conscious(predicate) of the services that the association offers and what level of service to expect. This stern be done by implementing routine checks and maintaining a higher standard in customer service. NanFung has already developed specific standards in consultation with its tenants but there needs to be follow through. During smart lettings all information must be brookd to customers. Customer needs should be anticipa ted rather than unsloped responded to. Gas servicing reports should be provided to the board on a regular basis. As majority of the tenants are aged and many face disabilities, the association should non wait for requests for adaptation and aid rather provide them from the beginning. As this is the majority segment communities should be focused singularly on their needs and satisfaction. NanFung should comprehensively denotation the diverse needs of its tenants. Although it has recently started making use of diversity data in it services there is still much progress to be made. NanFung must ensure that all staff is trained and aware of the diverse needs of clients and questions or requests are not required. Satisfaction levels amongst diverse customers must be monitored and assessed. At present there are no measures to assess this factor. There should be recording of calls and of diverse backgrounds on satisfaction surveys to record feedback from diverse clients. NanFung should f ocus on meeting diversity and equality requirements. These measures will serve well NanFung provide tailored services. They will also decrease costs as it will enable skill and effectiveness of service to diverse customers. The value for money strategy is an imperative part of TSAs standards. It has been in place for long period and NanFung has failed to fully implement it and reap its benefits. The strategy focuses on economy, efficiency and effectiveness. VFM message attaining the best outcomes with the available resources. NanFung faces high void costs and is focusing on decreasing the time taken to let out empty property. It is succeeding to a certain extent but the focus is not